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USE CASES

Bilingual customer onboarding

Bilingual customer onboarding

The scenario

A new customer needs to provide information and understand what happens next. The journey must work in Arabic and English without losing context between screens. This is a design example, not a customer success claim.

A possible approach

The experience could use short stages, clear field guidance, and a review step before submission. Direction, dates, contact details, and error messages would be reviewed for each language.

Questions to explore

What information is essential at each stage? Can someone return to an incomplete task? How should a language switch behave? These details can be explored through a prototype.

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