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USE CASES

Helping teams find internal knowledge

Helping teams find internal knowledge

The scenario

Staff need to locate an approved internal procedure without searching several folders. An assistant could help retrieve relevant material for review. This example concerns administrative knowledge only; it does not describe a clinical decision system or a delivered customer project.

A possible approach

A pilot could connect a limited set of approved documents, respect existing permissions, and show the document behind an answer. Representative questions would help evaluate retrieval quality and identify when the assistant should ask for human help.

Questions to explore

Which documents are approved for use? Who maintains them? What should happen when an answer cannot be supported? The answers define the pilot’s limits and evaluation process.

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